Providing a one stop solution for our customer – including Queue Management System and Self Service Registration integrated with Payment terminal for NETS and Credit Card.
Before engaging AIT, Automobile Association of Singapore has 3 different systems for their International Driving Permit registration – Walk-In customers (Staff manually entry), Online Registration Portal, and iPad station for self-help customers. This has staffs face difficulty in tracking customer registrations.
AIT relooked into the problem and transform the whole registration process into one single platform. Enabling synchronization across 3 branches and online registration, this enables the staff across 3 branches to track each customer registration.
It also improves the registration time and with all data on one single platform, it allows AA Singapore to perform data analytics on the collected data.
On top of that, we have implemented a QMS at their HQ branch with that allow the customer to choose between Insurance service and IDP registration, directing the customer to a self-registration kiosk interface with a payment terminal for cashless payment.
Contact us today to find out more.
Link for AIT’s queue management system : http://ait.sg/service/queue-management-system/