On 6th November 2019, Singapore Tourism Board (STB) and Singapore Hotel Association has launched a system called E-Visitor Authentication (EVA) System. EVA is an application programming interface (API) that administrates the potential to automate parts of hotel check-in process by validating international visitors’ stay in Singapore.
Thus, streamlines the gathering of guests’ data and enable faster verification of guests’ stay validity. The journey for guest to check-in to their hotel has resulted in waiting time reduced by 70%. Overall, this improves operational efficiency of check-ins.
The programme ensures vendors fulfil requirements to attain an EVA-Ready status. It is mandatory for vendors to be EVA-Ready in order to access the API.
Once a vendor is EVA-Ready, they can onboard their hotel partners onto EVA with reduced onboarding time. These vendors can be identified with the EVA-Ready badge.
As of 14 November 2022, AIT is proud to be an EVA-Ready partner, and also one of the 10 EVA-Ready vendors in Singapore.
Alongside the help of the latest facial recognition devices, in providing an extra level of security that allows hotels to keep visible data for guest check-in purposes. AIT has equipped our check-in kiosks with this technology. Not only has it been integrated to identify guests’ identities, these data will be sent to the Immigration & Checkpoints Authority (ICA) to verify the validity of stay in Singapore.
For now, AIT is getting ready our product flyers for our EVA Self Check-in Kiosks. Stay tune!
1 Information of EVA: https://www.stb.gov.sg/content/stb/en/media-centre/media-releases/industry-wide-initiativestotransformhotelsforsustainablegrowth.html
2 Information of EVA-Ready Programme: https://www.stb.gov.sg/content/stb/en/trade-events-and-resources/EVA-Ready-Programme.html
3 Singapore Tourism Board, Guest Journey Experience: https://www.stb.gov.sg/content/dam/stb/documents/mediareleases/Annexes_Hotel%20Industry%20Conference%202019.pdf